– | shipping & returns | –
shipping
At EdNerat we carry a minimum of stock both to minimise wastage – and to maximise variety. We buy our brocades and bouclés in short lengths and hold these in stock, but most of our tweeds, silks and flannels are purchased to order. This allows us to offer customers a wide choice of fabrics and minimises wastage – but does mean that orders requiring fabric to be shipped in tend to take a few days longer than those that don't.
If we have your chosen fabric in stock and we are making to a standard size, we aim to ship within 14 days. If you need yours more urgently, drop us an email and we will do our best to meet your timing. For coats requiring more complex adjustments we can best advise on timing when discussing your ideas with you.
We ship our coats carefully wrapped in re-cycled Kraft tissue paper. The tissue helps prevent the coats from creasing too much and is worth holding onto for travelling or to shape shoes, boots and handbags. Once wrapped in the tissue, our coats are packed in beautiful hand-crafted boxes covered in re-cycled Kraft paper. Our boxes are made for us by MacCarthy & Sons, a wonderful fifth-generation family business in Woolwich using traditional box-making techniques. We hope you will hold on to your box and find a good use for it; if you don’t have room for it, you can always compost it – but ideally, please let us know. We will cover the return postage and use your box for storage.
postage
EdNerat currently only ships to addresses within the United Kingdom. We use Royal Mail Special Delivery, which is a signed-for, next-day delivery service that we charge for at cost.
Your purchase will be insured from the time we dispatch it to the moment it is delivered to you, or handed to the person you nominate to take delivery on your behalf.
Every shipment will require a signature of receipt and this signature will signify successful delivery and fulfilment. Once your item is delivered and signed for, the responsibility of your purchased goods passes to you.
EdNerat is not liable for a lost or missing order that has been signed for in a building, such as a portered block or office, that has been provided for delivery.
When placing your order, please take every care to ensure that all the details concerning your billing and shipping are correct, including your mobile number and email address.
Regrettably we are unable to redirect packages once the postage has been processed.
returns
Ready to Wear and House Stock coats are returnable. When we ship these coats out, we send them out with a ribbon threaded through the right arm, looped through the collar and joined at the front with a wax seal.
Please try on your coat and make sure you are happy with it before breaking the seal, cutting or trying to remove the ribbon. Once the ribbon is cut or the seal is broken, we cannot accept the coat's return.
Any coat that is returned must have its ribbon and seal intact, be unworn and unwashed, and have all protective materials in place.
Bespoke coats that have been made to order and customised coats that have been adapted to your requirements are non-returnable
returning your coat
Any Ready to Wear or House Stock coat you return should be shipped back to us within 14 days in its original box and packaging using the same Royal Mail insured service that we used to send it to you. We would also appreciate it if you would use the tissue paper to fold the coat back up in before sending it back.
We reserve the right to refuse a refund if the ribbon or seal is broken, if the coat shows signs of wear or has been altered from its original condition in any way. In this instance, you can of course choose to have the coat sent back to you at your own expense.
If you wish to return or exchange a coat, please notify us by email at info@ednerat.com and return it to us within 14 days of receiving your order. We will refund you as soon as we have received and inspected your returned coat or, at the very latest, within 14 days.
bespoke coats
Bespoke coats are made to your specifications, and because we make them to your specific requirements, you will not be able to cancel an order once production has commenced. Accordingly, they are non-returnable and non-refundable. We do however offer one free-of-charge modification service on each coat we make. On receipt of your coat, please contact us within 14 days advising us of any alterations you would like us to make.
Please be aware that post production modifications are limited – we cannot lengthen or let out our coats, change fabrics, linings or trims or switch one style for another once production has started. Please take care at the time of placing your order with us and ask as many questions as you would like!
Any coats being returned for alteration should be sent to us via the same Royal Mail Special Delivery insured next day service we shipped the coat out in. Once the requested alterations have been made, we will return the coat to you using the same service which we charge for at cost.
