Toile & Fitting Service
Coats should last a lifetime and can be a considerable investment. We want to ensure that you get the very best fit and are happy with your chosen style, size and fabric.
If you can't meet us in person, to help you in this, we have introduced a Toile service which enables you to try on different shapes and sizes and see and feel our outers and linings.
We will take time to consider any specific request you might have very carefully, thinking hard about the suitability of the fabric you select. If we consider that the result might be disappointing, we will let you know and make alternative suggestions for the style or fabric or lining choice.
This may take a little longer, but we are confident that it will be worth your while – particularly if you think yo8u might be needing adjustments to fit.
Toile Service
Using our toile service is an easy way to find out whether a style will work for you, which size will fit you best, and whether you need any size adjustments. We have a calico toile made up in each size and style that we offer and for a £50 fee, refundable against your first order, we will ship you out a toile in the size and style of your choice along with your selected fabric swatches and a return postage label.
The toile is made up in the traditional calico used for fittings and we recommend that you book in a call with us while you have it, in case of any doubts on the ultimate size and fit. The calico toile is unlined and likely lighter (and therefore more generous in sizing) than the coat will be once made up. We will happily guide you through this on a call once you have the toile.
On receipt of the toile you have five days to try it on before returning it to us. If you don't get it right the first time, don't worry. If you need a second toile, just ask – as soon as we receive the first toile back, we will happily send you another. If, on the other hand, after trying the toile on you decide to do something else altogether, please send it back to us and we will refund you your deposit, minus the postage costs.
Ordering a Toile
Choose your size and style using our size and style guides.
On receipt of your toile you will have five days to try it before returning it. If you are in any doubt about the fit, book a video call with us while you have the toile.
When you are done, pack up toile in the tissue and box provided along with any unwanted swatches.
Return the toile to us using in the box and using the shipping label provided.
- If you would like to place an order, please advise us and on receipt of the returned toile we will send you a code discounting your deposit;
- If you would like try a second toile please advise us by email and we will ship it on to you once we receive the first toile;
- If you don't wish to place an order, we will refund your deposit once we receive the returned toile.
EDNERAT
Toile Service
Fittings
If you still aren't sure whether a style will work for you or which size will fit you best, we have several other options.
You are always welcome to make an appointment to visit us at home in mid-Wales where we hold stock in several different sizes and styles. It's beautiful ... but quite remote and perhaps not as immediately accessible as you might be hoping for! Alternatively,
- We are happy to schedule a video call with you at your convenience. Drop us a line by email and we will book you in and talk you through our different designs and sizes;
- Sign up for updates to hear about where we are taking our coats;
- If you would prefer an in-person appointment in the comfort of your own home, please contact us. Pricing varies based on location and starts at £100 plus travel charged at cost.
Bespoke Sizing
If you don't think our house sizes will do for you, please don't worry.
We can produce coats to longer or shorter lengths and with different bust, waist, shoulder, hip and arm measurements. Please contact us at info@ednerat.com. Indicate which model, fabric and size you are interested in, and which measurements you might need adapting. We will respond as swiftly as possible confirming whether we have sufficient fabric in stock to fulfil your order; we will then price it and start making it if we can. If we don't have – and can't obtain – a sufficient amount of your chosen fabric, we will seek to source you an alternative.
As with all adjustments to our house sizes and styles, once the necessary alterations are agreed we will let you know the costs involved. If you are happy to proceed we will then send you an invoice. We will request payment in full prior to cutting and making your coat. Making payment constitutes you placing an order with us. Please be aware that bespoke and modified coats cannot be returned.
